2.3 Given a scenario, determine the troubleshooting method and tools for printers
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
List some issues that might go wrong with a laptop?
Overheat
Won't boot up
2.5 Given a scenario, integrate common preventative maintenance techniques
List some common preventative maintenance techniques?
Antivirus software
Dusting often
Data backups
3.0 OPERATING SYSTEMS AND SOFTWARE
3.1 Compare and contrast the different Windows Operating Systems and their features.
List different Operating Systems and their features?
Program execution
Handling input/output operations
Manipulation of file system
3.2 Given a scenario, demonstrate proper use of user interfaces
List some user interfaces that you should be familiar with? Example--control panel
Linux
3.3 Explain the process and steps to install and configure the Windows OS
3.4 Explain the basics of boot sequences, methods and startup utilities
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